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Customers with a maintenance plan can order a physical copy ofAutodesk software by submitting a request toCustomer Care.
Subscription customers can only order boxed software through anauthorized reseller.
About Requesting Product Media
- Send one (1) form per product media request.
- Allow up to 3 weeks for delivery.
- Boxed software may be subject to a fee, depending on which versions yourequest, your locale, and your subscription status.
- Online productsupport is available for everyone.
- You can request product media for the most current productversion and eligible previousversions - generally up to three prior versions. Some productsor versions may no longer be supported.
Ordering from Autodesk Account
Account Administrators can also request boxed software(media) for the current product version directly fromAutodesk Account.
See:Request BoxedSoftware in Autodesk Account.
To request Autodesk productmedia:
- Open the Customer Service Assistance form.(Select the form in your language, below):
- In the How May We Assist You? field, enterMedia request for selected product.
- In Product and Product Releasefields, choose product and release of desired media.
Terms and Conditions
- Autodesk software in an alternative media format may not beavailable for all products and releases.
- Customers will only receive media applicable to the softwarethat they own.
- The Autodesk Subscription Terms and Conditions do not requireAutodesk to supply customers with media containing previousversions of the software program, related documentation, additionalauthorization codes, hardware or software locks. If such items arerequired for previous versions, Autodesk reserves the right tocharge a transaction fee for the issuance or re-issuance of suchitems.
- Autodesk is not financially responsible for any taxes or duties associated with thedelivery of media, such fees if incurred are to be paid by thecustomer.
Per the Terms and Conditions, Autodesk is not financiallyresponsible for any taxes or duties associated with the delivery ofmedia; such fees, if incurred, are to be paid by the customer. Theconsignee (the recipient of the goods) is considered the IOR(Importer of Record) and responsible for the destination charges,duties, and taxes.
Clearance and delivery with FedEx:
- FedEx will issue an invoice to the consignee for duties andtaxes. The consignee will only need to pay this amount and not thecost of the shipment.
- Should the declared value of the shipment meet or exceed theexport customs limits dictated by your country, the consignee mayneed to complete a Power of Attorney (POA) to allow FedEx to clearthe package on your behalf.
- More information can be found on www.fedex.com --> http://www.fedex.com/fr_english/shipping-services/customs-importers.html
The following link is for France, but the same rules applyworldwide: http://images.fedex.com/downloads/downloadcenter/learn/POA-FR.pdf
Note: The POA allows FedEx to manage the end-to-endprocess of clearing shipments from customs on the consignee’sbehalf. FedEx will invoice the consignee only for the import taxesthat are due, while charging Autodesk for the final delivery to theconsignee address.
Clearance done by consignee broker:
If the consignee refuses to sign the POA and wants to involvehis own broker instead of FedEx, then clearance is nolonger Autodesk's responsibility.